The Challenge

BGS implemented Raiser’s Edge and within three years had introduced multiple third party systems to deliver services to its customers. The challenge set out to Veda was to replace the multitude of systems with a CRM within which a holistic view of a contact is presented. At the same time BGS also replaced their website and our solution also needed to integrate fully with the new website. Full CiviCRM implementation including;
- Project Management
- Data Migration including cleansing
- Web portal Development, including account updates, event booking and membership renewals
- Member logins to view/access exclusive content;
- Provide a real time members directory
- Implementation and integration of eLearning platform
- Implementation of Mobile App
- Implementation of chat forum

At a glance

Industry Health & Social Care

Region National

Skills Membership, Events

The Solution

Successfully replaced all external systems with a single unified approach, CiviCRM & Drupal, including website integration, replacing the abstracts and eventing system.
Cleansed membership data, ensuring only paid up members had active membership records. Launched a new members portal, including complex joining process with online payments. Successfully managed the annual conference from CiviCRM, ensuring member discounts during booking and invoicing. Integrated approach has seen a membership growth of 66% since migration. Integration to moodle and forums launched in the last 12 months

At Veda Consulting Company, we go

BEYOND

We go deeper with our customers to understand their goals and pain. Implementing CiviCRM can deliver reduced operating costs, increased income and greater impact in order to maximise the return on investment across the organisation.